Privacy Policy

Last updated: September 2024

Welcome to VividChat (the “Platform”). The Platform is provided and controlled by QUYI TECHNOLOGY PTE. LTD. (“VividChat”, “we” or “us”). We are committed to protecting and respecting your privacy.

By accessing or using our website, services, applications, products and content (that include but are not limited to the Platform) (collectively, the “Services”), you acknowledge that you have read this Privacy Policy ("Policy") and that you understand how we will collect, use and process your personal information. If you do not agree with this Policy in general or any part of it, we recommend that you do not use our Services. Capitalized terms that are not defined in this Policy have the meaning given to them in the Terms of Service available at quyiofficial@outlook.com.

If you have any questions about how we use your information please contact quyiofficial@outlook.com.

We may collect and use the following information about you:

On our Platform, we use third-party analytics tools to help us measure traffic and usage trends for the Services. Traffic refers to the different data flows surrounding activities of the users on the Services. These tools, for example, collect information sent by your device or our Services, including the pages you visit, add-ons, and other information that assists us in improving the Service. The information will be used to report and evaluate your activities and patterns as a user of the Platform to provide services in accordance with these activities.

We will use the information we collect about you in the following ways:

to administer the Platform (i.e. to provide our Services to you) and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (i.e. to guarantee the Platform’s stability and security) and to solicit your feedback;

to allow you to participate in interactive features of the Platform, when you choose to do so;

to personalise the content you receive and provide you with tailored content that will be of interest to you;

to improve and develop our Platform and conduct product development;

to provide you with services based on the country settings you have chosen, such as the content that is related to the country settings;

to allow other users to identify you via the "Find user" function as a user of the Service, to allow you to find other users and to connect with them on the Platform, and to support the socializing function of the Services;

to provide you with your profile information to send to anyone you choose and to enable you to participate on the Platform and interact with other users;

to allow other users to connect with you and interact with you via the game function of the Platform;

to make your information available to other users in accordance with the privacy settings you chose for the respective information;

to show you content that is similar to content you liked or interacted with (by commenting and/or watching the content), content from your region as well as content from users you follow;

to enable our messenger service to function and you can choose to delete any information in this regard on your discretion via the clear cache function within the Platform’s settings; and

to help us detect abuse, fraud, and illegal activity on the Platform;

to notify you about changes to our Services;

to communicate with you;

to provide you with user support;

to comply with applicable laws and requests made by regulatory authorities; and

to enforce our terms, conditions and policies.

We will share your information with the following selected third parties:

cloud storage providers to store the information you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;

Analytics and search engine providers that assist us in the optimisation and improvement of the Platform;

IT service providers; and

Our data center and the servers of our host providers.

We will also share your information with any member, subsidiary, parent, or affiliate of our corporate group, only for the purposes set out above, to assist in the improvement and optimisation of the Platform, in order to prevent illegal uses, increase user numbers, development, engineering and analysis of information or for our internal business purposes.

We will share your information with law enforcement agencies, public authorities or other organizations if legally required to do so, or if such use is reasonably necessary to:

comply with legal obligation, process or request;

enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;

detect, prevent or otherwise address security, fraud or technical issues; or

protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

If you have registered for an account, you may access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there.

We take steps to ensure that your information is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, for example, by encryption, we cannot guarantee the security of your information transmitted through the Platform.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

Please note that the Platform DOES NOT know your account information of your Facebook, Twitter, Instagram, or WeChat, as these third parties only communicate via specific encrypted token with the Platform. And if you registered with phone number, you are the ONLY user to view it in the Platform.

Please note that the profile is public, your posted content could be visible to anyone on the Platform unless you select “Friends”(only your friends can view) or “Private”(only yourself can view), and it may also be accessed or shared by other users as well as third parties such as search engines, content aggregators, etc.

Besides, we advise that you switch on “Need approval to be my friend” in “Privacy” settings.

We use the following criteria to determine the period for which we will keep your information:

our contractual obligations and rights in relation to the information involved;

legal obligation(s) under applicable law(s) and regulations to retain data for a certain period of time;

statute of limitations under applicable law(s);

our legitimate business purposes; and

disputes or potential disputes.

After you have terminated your use of our Services, we can store your information in an aggregated and anonymised format. Notwithstanding the foregoing, we can also retain any personal information as reasonably necessary to comply with our legal obligations, allow us to resolve and litigate disputes, and to enforce our agreements.

The Platform is not directed at children under the age of 13. If we find that personal information has been collected from people under the age of 13, we will delete that information and terminate that person's account. If the law of the user's residential area has special provisions for users over the age of 13 to use the platform and for the platform to collect the personal information of users over the age of 13, we will comply with the provisions of the local law. If you think we collect information about children under the age of 13 or that is prohibited by local law, please contact us at quyiofficial@outlook.com.

We will generally notify all users of any material changes to this Policy, through a notice on our Platform. However, you should look at this Policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this Policy, which reflects the effective date of the Policy. Your continued access to or use of the Services after the date of the updated Policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop accessing or using the Services.

When you provide personal information to us via the Platform, it is stored on a cloud server located in Singapore. We will implement appropriate measures to ensure that your personal information remains protected and secure when it is stored on the cloud server.

QUYI TECHNOLOGY PTE. LTD.

Address: 20 EMERALD HILL ROAD SINGAPORE (229302).

Email Address:  quyiofficial@outlook.com